Privacy Policy for Suede Wellness

Last Updated: June 9, 2026

Welcome to the Privacy Policy for Suede Wellness’s website, accessible via https://suedewellness.co.za/ (the “Website”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with South Africa’s Protection of Personal Information Act (POPIA), No. 4 of 2013.

1. Information We Collect and How We Use It

We only collect personal information that is strictly necessary to render our services and improve your experience on our Website. We collect information in the following ways:

A. Voluntary Information (Contact Forms & Comments)

When you submit a contact form or leave a comment on our Website, you do so voluntarily. By submitting this information, you consent to Suede Wellness using it to:

  • Provide our services to you.
  • Fulfil the specific request or intent with which the form was submitted.
  • Respond to your direct enquiries.

B. WhatsApp Communication

We have taken care to ensure that the WhatsApp link on our Website is fully functional and directs you exclusively to our official WhatsApp Business channel.

Processing by Meta: Because WhatsApp is owned by Meta Platforms, Inc., any information you share via this channel may be processed by Meta (Facebook Ireland Ltd / Meta Platforms, Inc.) in accordance with their respective policies. We encourage you to review their terms at whatsapp.com/legal/privacy-policy.

Our Use: Suede Wellness uses WhatsApp communication data solely to respond to your enquiries, provide customer support, and improve our services.

C. Website Analytics & Tracking (Google Analytics)

We use Google Analytics to track visitor behaviour to improve our Website experience and assess our marketing efforts.

 You can review how your data is handled by visiting the Google Privacy & Terms Policy.

If you wish to prevent your data from being used, you can download the official Google Analytics Opt-out Browser Add-on.

No Personal Identification: We do not attempt to personally identify you through this data.

How to Opt-Out: If you do not wish to be tracked, you should download the Google Analytics Opt-out Browser Add-on for your supported web browser.

D. Device Metrics & Hosting Logs

For security, performance, and audit purposes, our host system captures standard, non-identifying device metrics. This access is limited and only reviewed from time to time by our trusted, contracted Website maintenance providers. These metrics include:

  • Your Internet Protocol (IP) address
  • Device type (e.g., mobile, desktop, tablet)
  • Operating system (e.g., Windows, macOS, Android, iOS)
  • Browser type and version (e.g., Chrome, Safari, Firefox)
  • Date and time of access
  • Pages visited and time spent on the Website

2. How We Safeguard Your Information

We have implemented standard, physical, technological, and administrative security measures to protect information collected through our Website:

  • Encryption: All data is encrypted in transit using secure HTTPS protocols. Data stored on our servers is protected using encrypted server drives (encryption at rest).
  • Multi-Factor Authentication (MFA): We require MFA for all administrator and staff accounts that have access to or control over any personal information collected.
  • Restricted Access: Only authorised staff and contracted operators (who are bound by strict confidentiality and privacy agreement clauses) are permitted to access your information.
  • No External Platforms: We strictly prohibit the transfer or temporary storage of your personal information on platforms, cloud storage, or systems not owned or formally managed by Suede Wellness.
  • Data Minimisation: We only collect the bare minimum amount of data required to successfully render our services.

3. Your Rights as a Data Subject

Under POPIA, you have the right to request access to any personal information we hold about you, as well as the right to request that we delete or destroy this information.

Our Internal Process for Deletion Requests:

  1. Upon receiving a valid request, we will log a case within our internal systems.
  2. The case will be formally assigned to our data operators.
  3. The data operators will permanently delete or de-identify your records across our active databases where possible within a reasonable timeframe. 

Note on Administrative Fair Use: To protect our business operations, Suede Wellness will only process legitimate, bona fide requests aimed at protecting your personal information. We reserve the right to decline requests that are vexatious, excessive, or intended solely to administratively disrupt the company.

4. External Websites

Our Website may contain links to external websites that are not operated by us. Please note that Suede Wellness has no control over, and accepts no responsibility or liability for, the content, privacy policies, or practices of any third-party websites. We highly recommend reviewing the privacy policies of these external sites before providing them with any personal information.

5. Information Officer Contact Details

If you have any questions regarding this Privacy Policy, wish to exercise your rights under POPIA, or require clarity on how your data is handled, please contact our designated Information Officer:

Suvashna Ramauthar

Email Address: info@suedewellness.co.za

To ensure your request is prioritised and handled efficiently, we request that you adhere to the following guidelines when emailing us:

The email Subject Line must clearly state that the query is intended for the “Information Officer” and that the matter relates directly to “Privacy/POPIA”.

The body of your request must be clear, specific, and concise regarding what information you are enquiring about or what action (access, correction, or deletion) you require us to take.

6. Conclusion

We believe in transparency and are dedicated to maintaining the trust of our website visitors. By continuing to use our Website, you acknowledge and agree to the terms laid out in this Privacy Policy. We review our privacy practices regularly to ensure ongoing compliance with the Protection of Personal Information Act (POPIA) and to safeguard your digital footprint. Should we update or amend this policy, the changes will be published directly to this page.

Effective Date: 9 June 2026